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Horizons Interactive Roleplay

Checking In at a Hotel in Florence

Can you check in, understand hotel information, solve problems, and communicate naturally in Italian?
How it works

NEW · Speaking Mode: Tap Start speaking and wait for “Listening”. Tap Stop speaking when you finish your answer. Then review the transcription and check your response. Help reveals words, a starter and finally a model; help is recorded. Short pauses are allowed.

Read, listen, or speak your way through a realistic hotel check-in in central Florence. Choose or say the reply you would actually use in Italian.

Some replies are clear, polite, and natural. Others use literal English, confuse hotel vocabulary, miss important information, or make a simple problem harder to solve.

When communication breaks down, repair it with phrases such as: “Scusi, intendevo…”, “Può ripetere, per favore?”, “Quindi devo salire, giusto?”, “Non ho capito” and “Credo ci sia un problema…”. At the end, review your result and submit it to your teacher/tutor.

Scene context
  • You have just arrived at a small hotel in central Florence. Your reservation is under the surname Miller.
  • You need to check in, show identification, understand the tourist tax and breakfast information, find your room, solve a key-card problem, and report a room-type mismatch.
  • Your goal is to communicate naturally in Italian, understand common hotel vocabulary, and repair misunderstandings calmly and politely.
Location
Florence, Italy
Support language
English (US) · instructions & guidance
Voice language
Italian (Italy) · it-IT
Local language focus
prenotazione, cognome, documento d’identità, tassa di soggiorno, piano terra, ascensore, chiave elettronica, letti singoli
Mission setup
Written Mode Read the Italian hotel dialogue and the possible replies.
Listening Mode Listen to the Italian line and the options before choosing.
Guided Speaking Listen in Italian, then say your answer. Tap Start, then Stop, review and confirm your reply.
Understanding
100%
Confidence
70%
Misunderstandings
0
Repairs
0
Scene 1

Guided Speaking

Listen to the other speaker and use your own words to achieve the goal. Tap Start speaking, wait for “Listening”, then tap Stop speaking. Review your transcription and tap Check my response. The task check may ask for a missing detail.

This mode checks task-specific details in your text, not pronunciation or all grammar. Unfamiliar wording can need teacher review. If your phone joins spelled letters into a name, retry or mark the goal for teacher review.

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