Horizons Interactive Roleplay
Checking In at a Hotel in Florence
Can you check in, understand hotel information, solve problems, and communicate naturally in Italian?
How it works
Read, listen, or speak your way through a realistic hotel check-in in central Florence. Choose or say the reply you would actually use in Italian.
Some replies are clear, polite, and natural. Others use literal English, confuse hotel vocabulary, miss important information, or make a simple problem harder to solve.
When communication breaks down, repair it with phrases such as: “Scusi, intendevo…”, “Può ripetere, per favore?”, “Quindi devo salire, giusto?”, “Non ho capito” and “Credo ci sia un problema…”. At the end, review your result and submit it to your teacher/tutor.
Scene context
- You have just arrived at a small hotel in central Florence. Your reservation is under the surname Miller.
- You need to check in, show identification, understand the tourist tax and breakfast information, find your room, solve a key-card problem, and report a room-type mismatch.
- Your goal is to communicate naturally in Italian, understand common hotel vocabulary, and repair misunderstandings calmly and politely.
Location
Florence, Italy
Support language
English (US) · instructions & guidance
Voice language
Italian (Italy) · it-IT
Local language focus
prenotazione, cognome, documento d’identità, tassa di soggiorno, piano terra, ascensore, chiave elettronica, letti singoli
Mission setup
Written Mode
Read the Italian hotel dialogue and the possible replies.
Listening Mode
Listen to the Italian line and the options before choosing.
Speaking Mode – Beta
Listen in Italian, then say your answer. Works best on Chrome/Edge.
Understanding
100%
Confidence
70%
Misunderstandings
0
Repairs
0
Scene 1
Speaking Mode – Beta
First listen to the Italian speaker. Then press the microphone and say the answer you want to use. The system will transcribe your Italian and match it to the closest option.