Read, listen, or speak your way through a realistic hotel reception conversation near Heathrow. Choose the reply you would actually say when checking in with an airline-arranged hotel stay.
Some answers are calm, clear, and natural. Other answers are too vague, too demanding, or misunderstand hotel phrases like “confirmation code”, “covered by the airline”, “reception”, “breakfast included”, “wake-up call”, “Wi-Fi”, “lift”, and “shuttle service”.
You can recover by using repair language such as: “Sorry, let me clarify”, “Just to confirm…”, “Could you check whether the airline covers this?”, “What time does breakfast start?”, “Could I book a wake-up call?”, and “Which shuttle time would you recommend?” At the end, review your result and submit it to your teacher/tutor.
First listen to the speaker. Then press the microphone and say the answer you want to use as naturally as possible. The system will transcribe your voice and match it to the closest option.