Day 1-2: Transfer Desk / Hotel Shuttle
Read, listen, or speak your way through a realistic Heathrow assistance desk conversation. Choose the reply you would actually say when you need to collect a hotel voucher and find the correct shuttle.
Some answers are calm, clear, and natural. Other answers are too vague, too rushed, or misunderstand travel phrases like “hotel voucher”, “complimentary accommodation”, “shuttle bus”, “coach bays”, “Arrivals”, “booking reference”, “boarding pass”, and “return to the airport”.
You can recover by using repair language such as: “Sorry, let me clarify”, “Just to confirm…”, “Could you point me to the shuttle stop?”, “How often does it run?”, “What does the voucher include?”, and “What time should I return tomorrow?” At the end, review your result and submit it to your teacher/tutor.
- Your London layover was extended to about sixteen hours because of a schedule change.
- The airline told you by phone to collect your hotel voucher at Heathrow after passing passport control.
- Your goal is to collect the voucher successfully and understand exactly where to catch the shuttle, what the voucher includes, and when to return for your New York flight tomorrow.
Speaking Mode – Beta
First listen to the speaker. Then press the microphone and say the answer you want to use as naturally as possible. The system will transcribe your voice and match it to the closest option.