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Horizons Interactive Roleplay

Day 1-2: Transfer Desk / Hotel Shuttle

Can you collect your airline hotel voucher at Heathrow and get clear shuttle instructions for the overnight layover?
How it works

NEW · Speaking Mode: Tap Start speaking and wait for “Listening”. Tap Stop speaking when you finish your answer. Then review the transcription and check your response. Help reveals words, a starter and finally a model; help is recorded. Short pauses are allowed.

Read, listen, or speak your way through a realistic Heathrow assistance desk conversation. Choose the reply you would actually say when you need to collect a hotel voucher and find the correct shuttle.

Some answers are calm, clear, and natural. Other answers are too vague, too rushed, or misunderstand travel phrases like “hotel voucher”, “complimentary accommodation”, “shuttle bus”, “coach bays”, “Arrivals”, “booking reference”, “boarding pass”, and “return to the airport”.

You can recover by using repair language such as: “Sorry, let me clarify”, “Just to confirm…”, “Could you point me to the shuttle stop?”, “How often does it run?”, “What does the voucher include?”, and “What time should I return tomorrow?” At the end, review your result and submit it to your teacher/tutor.

Scene context
  • Your London layover was extended to about sixteen hours because of a schedule change.
  • The airline told you by phone to collect your hotel voucher at Heathrow after passing passport control.
  • Your goal is to collect the voucher successfully and understand exactly where to catch the shuttle, what the voucher includes, and when to return for your New York flight tomorrow.
Location
London Heathrow Airport assistance desk, United Kingdom
English variety
British English
Local language focus
hotel voucher, complimentary accommodation, shuttle bus, coach bays, Arrivals, booking reference, boarding pass, meal voucher, return time
Voice language
en-GB
Mission setup
Written Mode Real-life spoken travel English: read the assistance-desk dialogue and the possible replies.
Listening Mode Real-life listening challenge: listen to natural Heathrow assistance-desk questions before choosing.
Guided Speaking Listen to the speaker, then speak your answer. Tap Start, then Stop, review and confirm your reply.
Understanding
100%
Confidence
70%
Misunderstandings
0
Repairs
0
Scene 1

Guided Speaking

Listen to the other speaker and use your own words to achieve the goal. Tap Start speaking, wait for “Listening”, then tap Stop speaking. Review your transcription and tap Check my response. The task check may ask for a missing detail.

This mode checks task-specific details in your text, not pronunciation or all grammar. Unfamiliar wording can need teacher review. If your phone joins spelled letters into a name, retry or mark the goal for teacher review.

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