Horizons Language logo
Horizons Interactive Roleplay

Day 0-2: Calling and Booking the Hotel in NYC

Can you call a New York hotel, ask practical questions, and complete a reservation by phone?
How it works

NEW · Speaking Mode: Tap Start speaking and wait for “Listening”. Tap Stop speaking when you finish your answer. Then review the transcription and check your response. Help reveals words, a starter and finally a model; help is recorded. Short pauses are allowed.

Read, listen, or speak your way through a realistic hotel booking call. Choose the reply you would actually say when you need to reserve a room in New York City.

Some answers are calm, clear, and natural. Other answers are too vague, too rushed, too literal, or misunderstand hotel phrases like “reservation”, “last name”, “room rate”, “plus tax”, “cancellation policy”, “check-in”, “check-out”, “front desk”, and “luggage storage”.

You can recover by using repair language such as: “Sorry, could you clarify that?”, “Just to confirm…”, “Does that total include taxes?”, “Could you spell that?”, “Could you repeat the reservation number?”, and “Could you email the confirmation?” At the end, review your result and submit it to your teacher/tutor.

Scene context
  • You are planning your New York trip and need to book a hotel directly by phone before the journey continues.
  • You are calling the Midtown Parkview Hotel in Manhattan to ask about availability, room options, prices, breakfast, cancellation, check-in/check-out times, luggage storage, and taxes.
  • Your goal is to finish the call with a confirmed reservation, a clear reservation number, and all key hotel details written down.
Location
Phone call / Manhattan, New York City, United States
English variety
American English
Local language focus
reservation, last name, room rate, plus tax, cancellation policy, check-in, check-out, front desk, luggage storage, downtown Manhattan
Voice language
en-US
Mission setup
Written Mode Real-life spoken hotel English: read the booking-call dialogue and the possible replies.
Listening Mode Real-life listening challenge: listen to natural hotel front desk questions before choosing.
Guided Speaking Listen to the speaker, then speak your answer. Tap Start, then Stop, review and confirm your reply.
Understanding
100%
Confidence
70%
Misunderstandings
0
Repairs
0
Scene 1

Guided Speaking

Listen to the other speaker and use your own words to achieve the goal. Tap Start speaking, wait for “Listening”, then tap Stop speaking. Review your transcription and tap Check my response. The task check may ask for a missing detail.

This mode checks task-specific details in your text, not pronunciation or all grammar. Unfamiliar wording can need teacher review. If your phone joins spelled letters into a name, retry or mark the goal for teacher review.

Submitting...

Please wait. Do not click Submit again.