Day 0-1: Flight Change Call / Long Layover Hotel Offer
Read, listen, or speak your way through a realistic airline support call. Choose the reply you would actually say when your travel plans suddenly change.
Some answers are calm, clear, and natural. Other answers are too vague, too rushed, too literal, or misunderstand travel phrases like “booking reference”, “surname”, “layover”, “hotel voucher”, “transfer desk”, “landside”, “hand luggage”, and “queue”.
You can recover by using repair language such as: “Sorry, I didn’t catch that”, “Could you say that again?”, “Just to confirm…”, “Does that mean…?”, “Where exactly should I go?”, and “Could you email that to me?” At the end, review your result and submit it to your teacher/tutor.
- You received an airline email saying your London layover is now much longer than expected: about sixteen hours before the onward flight to New York.
- You are calling airline support to confirm the change, give your booking reference and personal details, ask about a hotel, and find out how the hotel voucher works at Heathrow.
- Your goal is to finish the call with clear instructions: what changed, whether the airline provides a hotel, where to go after landing, and how to collect the voucher.
Speaking Mode – Beta
First listen to the speaker. Then press the microphone and say the answer you want to use as naturally as possible. The system will transcribe your voice and match it to the closest option.